muneetech

Refund policy

Refund Ploicy

At Munee Tech, we strive to deliver exceptional WordPress website development services to meet and exceed our clients’ expectations. However, we understand that there may be situations where a refund is requested. Our refund policy is designed to ensure fairness and transparency for both parties.

Eligibility for Refunds

Refunds will be considered under the following conditions:

  1. Project Cancellation

    • If the client cancels the project before development work begins, a full refund will be issued.

    • If the client cancels the project after development has started, a partial refund may be provided based on the amount of work completed.

  2. Failure to Deliver

    • If Munee Tech fails to deliver the agreed-upon services or project milestones within the specified timeline, the client may request a refund.

    • Refunds will be proportional to the incomplete portion of the project.

  3. Unsatisfactory Deliverables

    • If the client is dissatisfied with the deliverables, they must notify Munee Tech in writing within 7 days of delivery.

    • Munee Tech will make reasonable efforts to address the concerns. If the issues cannot be resolved, a partial refund may be offered at our discretion.

  4. Technical Issues

    • If technical issues arise due to errors in our development process that cannot be resolved, a refund may be issued for the affected portion of the project.

Non-Refundable Items

Refunds will not be issued under the following circumstances:

  • Change of mind after the project has been initiated.

  • Delays caused by the client, such as failure to provide required information, content, or approvals on time.

  • Services that have been fully delivered and accepted by the client.

  • Third-party costs incurred on behalf of the client, such as domain registration, hosting services, or premium plugins/themes.

Refund Process

To request a refund, clients must follow these steps:

  1. Submit a written refund request to [email/contact email] with detailed reasons for the refund.

  2. Munee Tech will review the request and respond within 7 business days.

  3. If approved, the refund will be processed within 14 business days using the original payment method.