FAQs
1. What is WAU Technologies?
WAU Technologies is a payment gateway solutions provider in Pakistan, helping businesses securely process online transactions. We offer reliable and efficient tools to enable seamless digital payments.
2. Who can use WAU Technologies’ services?
Our services are ideal for businesses of all sizes operating in Pakistan, including e-commerce stores, service providers, and organizations looking to accept online payments.
3. How does your payment gateway work?
Our payment gateway integrates with your website or application to process payments securely. Customers can pay using various methods like credit/debit cards, mobile wallets, or bank transfers.
4. What types of payments are supported?
We support multiple payment methods, including:
- Credit and Debit Cards
- Mobile Wallets (JazzCash, Easypaisa, etc.)
- Online Bank Transfers
5. How can I sign up for your services?
To sign up, simply contact us through our website or email. Our team will guide you through the registration process, including documentation and setup requirements.
6. What documents are required to set up a payment gateway?
You may need to provide the following:
- Business Registration Certificate
- National Tax Number (NTN)
- Bank Account Details
- Valid CNIC (for sole proprietors)
7. How secure are your payment gateway solutions?
WAU Technologies prioritizes security by implementing:
- PCI DSS compliance
- SSL encryption for all transactions
- Fraud detection and prevention measures
8. Are there any setup fees or monthly charges?
Our pricing depends on the selected package and transaction volume. Please contact us for detailed pricing and fee structure.
9. Can I test the payment gateway before going live?
Yes, we provide a sandbox environment where you can test the payment gateway integration to ensure it meets your business needs.
10. What is the settlement time for transactions?
Transaction settlement times vary depending on the payment method and your bank. Typically, settlements occur within 1–3 business days.
11. What happens in case of a dispute or refund request?
Our support team assists with dispute resolution and refund processing. Refund policies are determined by your agreement with customers and should comply with applicable laws.
12. Can I use your services for international payments?
Currently, WAU Technologies focuses on domestic transactions in Pakistan. Contact us for updates on international payment options.
13. Do you offer customer support?
Yes, our dedicated customer support team is available to assist with setup, troubleshooting, and any other queries.
14. How do I integrate the payment gateway with my website?
Our integration team provides step-by-step guidance and technical support to connect the payment gateway with your website or application.
15. Can I cancel my subscription?
Yes, you can cancel your subscription by providing written notice. Refer to our Terms and Conditions for details on cancellation policies.